Privacy Policy and Terms for The Wag Society Mobile Grooming
Last Updated: July 7th
At The Wag Society, we are committed to protecting your privacy and that of your pets. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, book a grooming appointment, or otherwise interact with our mobile grooming services.
Information We Collect
Personal Information. When you book a grooming appointment, sign up for our newsletter, or contact us, we may collect information such as your name, email address, phone number, and service address (the address where our mobile grooming van will provide service).
Pet Information. To provide safe and appropriate grooming services, we may collect information about your pet, including breed, age, weight, temperament or behavioral notes, vaccination status, and any health conditions, allergies, or sensitivities relevant to grooming.
Payment Information. When you pay for services, payment is processed through our scheduling and payment platform, MoeGo, and its integrated payment processor.
Usage Data. We may collect information about how you interact with our website, including your IP address, browser type, device type, pages visited, and timestamps.
How We Use Your Information
Appointment Scheduling & Service Delivery: to book, confirm, reschedule, and provide your grooming appointments, and to communicate with you about your pet's service.
Customer Support: to respond to questions, requests, and feedback.
Marketing Communications: with your consent, we may send promotional emails and, if you have opted in, promotional text messages (SMS) about new services, special offers, events, and appointment reminders. Consent to receive marketing text messages is never a condition of booking a service. See the "Text Messaging (SMS) Communications" section below for full details.
Website Improvement: to understand how visitors use our website and to improve the user experience and security of our site.
Legal Compliance: to comply with legal obligations, enforce our policies, and protect our rights.
Text Messaging (SMS) Communications
If you provide your phone number when booking an appointment, contacting us, or signing up for updates, you may receive text messages from The Wag Society, including:
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Appointment confirmations, booking reminders, and scheduling updates
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Customer service responses to your inquiries
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Promotional messages, such as special offers or seasonal announcements (only if you have opted in to marketing messages)
Consent. By providing your mobile number and opting in, you consent to receive SMS messages through our online booking form, over the phone, or in person, you consent to receive text messages from The Wag Society related to your appointments and, where you have opted in separately, marketing messages. Consent to receive marketing text messages is not a condition of any purchase or service.
SMS consent is not shared with third parties or affiliates for marketing purposes. Your consent to receive text messages is used solely for delivering the messaging services you have requested.
Message frequency may vary depending on your appointment schedule and communication preferences. Message and data rates may apply, depending on your mobile carrier and plan.
Opt-Out: Reply STOP at any time to opt out. You will receive a one-time confirmation that you have been unsubscribed, and no further messages will be sent unless you opt back in.
Help: Reply HELP for assistance to any message for assistance, or contact us at help@thewagsocietyofficial.com.
Carrier disclaimer: Carriers are not liable for delayed or undelivered messages.
No mobile information, SMS opt-in data, or consent information will be shared with third parties or affiliates for marketing or promotional purposes. This information is shared only with trusted service providers as necessary to deliver our messaging services. Text messaging originator opt-in data and consent will not be shared with any third party for any purpose other than providing those messaging services.
Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Services
We work with the following types of third-party providers to operate our business, each of which only accesses your information as needed to perform their specific function on our behalf and is contractually restricted from using it for any other purpose:
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MoeGo — appointment scheduling, client and pet records, and payment processing
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Quo (business phone and text messaging platform) — appointment confirmations, booking reminders, and two-way customer communication
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Google Analytics — website usage analytics (see below)
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Other providers that support our day-to-day business operations, such as email or accounting tools
Cookies and Tracking Technologies
Our website may use cookies to enhance your browsing experience. You can set your browser to refuse some or all cookies, or to alert you when a website sets or accesses cookies. If you disable cookies, some parts of our website may not function properly.
We use Google Analytics to help us understand how visitors use our site. You can learn more about how Google uses this data at https://www.google.com/intl/en/policies/privacy/ and opt out at https://tools.google.com/dlpage/gaoptout.
If we run advertising campaigns (for example, through Meta/Facebook or Google Ads), we may also use advertising pixels or similar tracking technologies from those platforms to measure ad performance. These technologies are governed by the respective platform's own privacy policy.
Sharing Your Personal Information
We do not sell your personal information. We may share your personal information with the third-party service providers listed above, solely to help us operate our business and serve you, as described in this policy. We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful request, or to otherwise protect our rights.
As noted above, text messaging opt-in data and consent are never shared with third parties for marketing or promotional purposes.
Children's Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13.
Your Rights
If you would like to access, correct, or request deletion of your personal information, please contact us at help@thewagsocietyofficial.com. We will respond to your request within a reasonable timeframe.
Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on this page.
Contact us
If you have any questions or concerns about this Privacy Policy, please contact us at help@thewagsocietyofficial.com.